Why Age Matters: The Importance of the Age Verification Process on Haypp UK
Age verification is a crucial part of our commitment to protecting young people from nicotine products. As our website contains information and products related to vapes and nicotine pouches, you must be 18 years of age or older to access or shop on Haypp UK.
In the UK, it is illegal to sell vape or nicotine products to anyone under the age of 18. This means we are required by law to verify the age of all customers. While age checks in physical stores are straightforward, online shopping requires a secure digital process. That’s why we use advanced age verification technology to ensure our products are only accessible to adults.
Our mission at Haypp UK is to support adult smokers and nicotine users in making informed choices. We work hard to ensure that our products are only ever sold to those over 18.
How Does Haypp UK Verify My Age?
To provide a secure and seamless experience, we use Yoti’s state-of-the-art digital age verification at checkout.
How it works:
- When you place an order, you’ll be redirected to Yoti’s age verification process.
- Yoti uses facial age estimation technology to estimate your age from a selfie. This method is private, secure, and does not require you to share your name or identity documents unless you appear close to 18.
- If the system cannot confidently verify you are over 18, you may be asked to upload a valid ID (such as a passport or driving licence) for further verification.
Your image is never stored or used for any other purpose—Yoti deletes it immediately after the check, in line with GDPR and privacy best practices.
If you are unable to complete the age verification, your order will be cancelled and refunded.
About Yoti’s Facial Age Estimation
- Not facial recognition: Yoti’s technology estimates your age from a selfie but does not identify you or store your image.
- Privacy by design: No images are stored, and no personal data is collected beyond the age check result.
- Highly accurate: Over 99% accuracy for under-18s being correctly identified as underage.
- Inclusive: Allows those without ID documents to prove their age securely.
- Independently tested: Certified by UK and international regulators for fairness and accuracy.
For more information about Yoti’s Identity Verification process, visit the Yoti website.
Age Verification FAQs
Why do I need to verify my age?
UK law requires all retailers to verify that customers purchasing nicotine or vape products are over 18. This protects young people and ensures responsible retailing. Age verification is a legal requirement for every order — no exceptions.
How does age verification work now?
Previously, age checks were done by couriers at delivery. Now, we use Yoti, a trusted UK-based provider of digital identity and age verification solutions. Their secure system uses facial recognition and ID scanning at checkout to confirm your age.
Do I need to verify my age every time I order?
Not anymore! Returning customers are automatically verified at checkout if their details match a previously verified order — including your name, email, and delivery address. Easy!
What is Yoti and is it secure?
Yoti is a privacy-first identity platform used by leading brands. Their technology is independently tested for accuracy and security. Your data is handled in accordance with GDPR, and images are deleted immediately after verification.
What ID can I use if asked?
If further verification is needed, Yoti accepts:
- UK or international passport
- UK or EU driving licence (full or provisional)
- Proof of age card with the PASS logo (e.g., CitizenCard)
- EU national identity card
Can I use non-UK ID?
Yes, international passports and EU national ID cards are accepted.
What if my appearance has changed?
No worries! Yoti’s system is designed to estimate age, not match your photo exactly. Hair, beard, makeup — or lack thereof — won’t affect the result.
I placed my order on a computer without a webcam. What now?
One hour after placing your order, you’ll receive a new verification link via email. Open it on your mobile phone and complete the process there.
Can I email a photo of my passport instead?
Unfortunately, no. To comply with regulations and ensure security, we can’t accept emailed ID images. All verification must go through Yoti’s secure system.
Why is money charged before I verify my age?
To collect personal data like your name or age, a purchase agreement must be initiated first. This ensures GDPR compliance and confirms a legitimate transaction.
What happens if I don’t verify my age within 24 hours?
Your order will be automatically cancelled, and the card reservation will be released. This isn’t a refund — the money was never taken, just held temporarily.
Do I need to verify my age again when my parcel arrives?
Nope! Age verification is completed at checkout via Yoti. There’s no need to show ID at delivery.
It’s just not working!
Try switching your browser or using a different device. If it still doesn’t work, wait for the email with a fresh link (sent one hour after ordering). Make sure your camera permissions are enabled. If you are still facing issues, please contact our Customer Service team.
Need Further Help?
Contact our customer service team at hello@haypp.com or call +44 8000 554 856.