HAYPP - The Pouch Journey
Are you interested in what our process looks like? Hold up! In this section, we'll guide you through everything from testing the products to secure payments and shipping.
Testing
Before adding products to our assortment, we always test them.
All tests are performed by the accredited and independent laboratory Eurofins in Sweden.
The tests entail a comprehensive set of parameters, testing for both listed ingredients as well as non-listed ingredients that nicotine pouches may contain. The list of tested substances has been determined to ensure that certain standards are followed and to provide a better understanding of the content of each product.
Payments
Secure payments are one of the most important parts of being a trustworthy E-commerce company.
Therefore we've partnered with some of the biggest providers out there.
Klarna
VISA
Mastercard
You need to be over 18 years of age. For us to secure that, we do an age verification in the checkout.
Delivery
Problems with tracking may occur.
All of our orders are shipped from Sweden and normal size orders will be delivered within 2 working days.
Royal Mail - 24 hour or 48 hours tracked parcel.
You can track your parcel at www.royalmail.com
EVRi Next day or 2nd Day delivery to your door.
You can track your parcel at https://www.evri.com/track-a-parcel
We offer all our new customers DPD Next day delivery.
Note that you need to show ID and sign the delivery so that we know that you are over 18 years old.
You can track your parcel at https://www.dpd.co.uk/
As soon as we have packed your items you will receive an e-mail with delivery information and a link to track and trace your parcel.
You can also log in to Your account and find information about your delivery.
All of our deliveries are free of charge to the UK.
Customer Service
Do you experience some turbulence with payments, shipping etc?
Do not hesitate to contact our excellent customer service.
Our customer service lines are open Monday-Friday between 8 am and 4 pm.
Phone: +44 1929 290 005
E-mail: cs-uk@haypp.com
Facebook: Officialhaypp
You might also find the answer on our Customer Service page