HAYPP - The Pouch Journey

Are you interested in what our process looks like? Hold up! In this section, we'll guide you through everything from testing the products to secure payments and shipping.

Testing

Before adding products to our assortment, we always test them.

All tests are performed by the accredited and independent laboratory Eurofins in Sweden.

The tests entail a comprehensive set of parameters, testing for both listed ingredients as well as non-listed ingredients that nicotine pouches may contain. The list of tested substances has been determined to ensure that certain standards are followed and to provide a better understanding of the content of each product.

Learn more and see test results here

Payments

Secure payments are one of the most important parts of being a trustworthy E-commerce company.

Therefore we've partnered with some of the biggest providers out there.

Klarna
VISA
Mastercard

You need to be over 18 years of age. For us to secure that, we do an age verification in the checkout.

Delivery

All of our orders are shipped from Sweden and normal size orders will be delivered within 5 working days.

For the Standard delivery service, we use UPS and Royal Mail.

As soon as we have packed your items you will receive an e-mail with delivery information and a link to track and trace your parcel.

You can also log in to Your account and find information about your delivery.

All of our deliveries are free of charge to the UK.

Customer Service

Do you experience some turbulence with payments, shipping etc?

Do not hesitate to contact our excellent customer service.

Our customer service lines are open Monday-Friday between 8 am and 4 pm.

Phone: +44 1929 290 005
E-mail: cs-uk@haypp.com
Facebook: Officialhaypp

You might also find the answer on our Customer Service page