- Order and purchase agreement
- Prices and fees
- Payment at the time of purchase (products and delivery)
- Haypp personal data handling
- Delivery and delivery time
- Unredeemed package/shipment
- Complaints and returns
- Transport damages
- Right of withdrawal and returns
- Return of discounted products
Haypp Limited, company number 13876184 (”Haypp”) operates the website www.haypp.com (“The Website”). These terms and conditions (“Conditions”) are valid for every product order a consumer place on The Website.
Haypp reserves the right to change these Conditions at any time. Every change will be published on The Website and is valid from when you accept the Conditions through a new order. the Consumer Rights Act 2015 and the Data Protection Act 2018 as well as the General Data Protection Regulation apply to all purchases made by consumers on The Website.
Please note that Haypp-UK only ships to addresses within the United Kingdom.
Order and purchase agreement
By completing your order, you confirm that you have read and accepted these Conditions. The purchase agreement will only be concluded after your order has been confirmed by Haypp through a confirmation e-mail to the email address you provided when placing the order. Please note that you need to be at least 18 years old in order to be able to enter into a contract with Haypp and the contract can only be concluded with consumers with a delivery address in the United Kingdom.
Haypp's service may only be used by individuals. Haypp reserves the right to decline an order in case Haypp suspects that the order is not intended for the Customer's private use. In case of suspicion that the Customer or the Customer's order does not meet Haypp's terms and conditions, or in case of suspicion of other types of irregularities or misuse of the service, Haypp reserves the right to decline, cancel or change a Customer's order.
People under the age of 18 are not permitted to place orders at The Website. In order to be able to shop you need to verify your age when entering The Website and also when completing the purchase. In addition to confirming your age yourself, you as a cardholder need to be 18 years or older to complete the transaction.
Should it be disclosed that you are under 18 years of age the parcel will be returned to Haypp with an added cost of 25€. Please note that you have to be physically present and show ID on your first order.
An order made in another person’s name (falsification of a document), or in any other way that causes Haypp to risk a financial damage, will be reported to the authorities. Haypp reserves the right to refuse to carry out an order if irregularities or misuse of our order function are suspected.
Prices and fees
All prices and costs on The Website are quoted in British Pounds (GBP), including the product prices throughout The Website and the shipping costs. Special fees may apply in case of an unredeemed package.
Before completing your order at the checkout, you have to choose the delivery method, after which the costs for your order, including shipping costs, will be calculated.
Payment at the time of purchase (products and delivery)
The card payment at The Website is carried out by Haypp’s payment Provider Klarna. Klarna offers a range of payment methods available in the checkout on the Website, including but not limited to credit card and invoice. For further information, please refer to Klarna’s terms and conditions.
Haypp personal data handling
Delivery and delivery time
Haypp offers a range of different shipping alternatives depending on the size of the packaging, your place of residence etc. The shipping alternatives as well as the delivery time for each shipping alternative are further described in the checkout at the Website.
We offer Royal Mail 24 hour or 48 hours tracked parcel.
You can track your parcel at www.royalmail.com
We offer EVRi Next day or 2nd Day delivery to your door.
You can track your parcel at https://www.evri.com/track-a-parcel
We offer all our new customers DPD Next day delivery. Note that you need to show ID and sign the delivery so that we know that you are over 18 years old.
You can track your parcel at https://www.dpd.co.uk/
A package shipped according to any of our delivery alternatives will be sent back to Haypp if you have not been able to redeem it. If that happens, you will be charged a fee attributable to the administration, shipping, return shipping, and handling by Haypp. Unredeemed packages are usually not seen as an exercise of your rights of return.
Complaints and returns
If a product differs from the purchase agreement or does otherwise not correspond to the description provided by Haypp, you have the right to make a complaint about the product to Haypp.
In that case you’re welcome to make a complaint about your product. You can find all information on how to file a complaint here.
The right of complaint only includes faults at delivery (and not faults that for instance occurred due to the product’s expired shelf life or due to normal wear and tear). You need to notify Haypp about the fault when you discovered the fault. Haypp recommends you to carefully inspect products directly upon receiving them.
Depending on the type of product fault (e.g. smell/taste of the product) we may require you to return the product to us. You are responsible for the products you return. Haypp thus recommends you to package the product in a way that doesn’t risk damages during transportation. The product should, if possible, be returned unused and in its undamaged original packaging (e.g. do not write, tape, or put stamps on the original packaging).
Depending on the extent of the damage you will be able to get a replacement, remediation, or a price reduction. As a last resort, you may be able to return the product. In case of an approved return, Haypp will compensate you for the costs of the product, except for costs incurring due to return shipment without using the return slip. Haypp will handle claims in accordance with Customer Contract Regulations.
In order for issues regarding transport damages to be resolved as quickly as possible, we kindly ask you to keep the product packaging for inspection. In order to be able to return products you also need to prove your purchase from The Website, for instance through the order confirmation or receipt Haypp sent to the e-mail address you provided in connection with your purchase. Once we receive your return, we will send you a confirmation via e-mail.
Right of withdrawal and returns
When shopping online as a consumer, as a general rule you have a right of withdrawal of 14 days according to the Consumer Rights Act 2015. The right of withdrawal, however, does not apply to the purchase of oral nicotine products, as these products are perishable goods with a limited shelf life.
Return of discounted products
For purchases that contain promotional gifts or special discounts, the value of the promotional gift or discount is seen as a general discount on the total amount of the purchase. If a part of the purchase is changed and/or returned, returned products are valued at their purchase price minus their relative share of the general discount. In case a product is changed, no conversion of the original basis for the discount or promotional gift is made.
Promotions or offerings of such promotional gifts or special discounts are only available for new purchases via The Website and can’t be obtained retroactively. A promotional gift or a discount cannot be transferred to other purchases and cannot be credited when changing a product.
Haypp reserves the right to decline, cancel or change a Customer's order in case of suspicion of irregularities in connection to the Customer's use of a promotional gift or discount.
Haypp is not required to fulfill the purchase agreement if the fulfillment is complicated due to an event outside of the reasonable control of Haypp (e.g. changed legislation, government measures, strikes, blockades, sabotage, war, terrorism, fire, floods, natural disasters, or other extraordinary events). Such circumstances also relieve Haypp from the obligation to pay compensation. If these circumstances last longer than two (2) months, both the consumer and Haypp have the right to cancel the purchase with immediate effect.
Price and product information on The Website
Haypp strives to make sure that all information provided on The Website is correct, but with reservations for limited availabilities and possible errors in pictures or writing, e.g. errors in product descriptions, incorrect prices, or erroneous information about stock availability. Haypp furthermore reserves the right to correct such errors at any time and change or update information. All pictures on The Website are intended as illustrations and cannot guarantee the exact appearance or condition of the product.
By submitting a product review on The Website, you give Haypp the right to publish it on The Website and other channels and media. Haypp also reserves the right to not publish and/or delete submitted reviews.
For questions regarding these Conditions or procedures regarding the right to return, complaints, transport damage, etc., please call Haypp customer service at +44 8000 489 014. When contacting us, you will be asked to provide your order number, which you can find in the order confirmation.
The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.