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Frequently Asked Questions About Nicotine Pouches and Vapes  

What's a nicotine pouch?

Nicotine pouches are small, white pouches which you simply put under your lip, instead of going out for a smoke for instance. The product is 100% tobacco free.

How do I use nicotine pouches?

Nicotine pouches is exactly how you use snus, you simply open the can and put one under your lip and the nicotine will be absorbed through your gum. 

What is Haypp?

We are one of the biggest resellers of nicotine pouches in the UK. Our products offer a satisfying, convenient, and more socially acceptable alternative to everyone who wants a safer kind of nicotine.

What does a nicotine pouch contain?

Our products typically contain nicotine (either derived from tobacco leaves or synthetically created in a lab), fillers, pH adjusters, stabilisers, sweeteners and flavours. Aside from the nicotine, most of these ingredients are widely used in food products.

There's an issue with the product I ordered

Contact customer service and they'll make sure you are compensated. Remember to take a photo of the product and keep the it in case it should be sent back to the manufacturer.   

Using Nicotine Pouches

Can you chew it?

No, our products are meant to be used by placing the pouch under your upper lip. Chewing or sucking our pouches just inhibits the performance.

How long does it last?

The effects of our pouches last roughly up to an hour. However, most users like to enjoy it for somewhere between 10 to 40 minutes.

Is it vegan?

Yes. All our products are made up of three ingredients: vegan fibre base, nicotine and flavouring. Our products are enjoyed with a clear conscience.

Why am I experiencing a burning sensation?

First-time users might experience a slight burn under the lip which will gradually reduce as the body’s oral system gets used to the product. Some flavors, such as lemon and mint can intensify this feeling. A way of reducing the burn is either to change position of the nicotine pouch or put it on the tongue for a while. You can also sip on a glass of water or spit out the excessive saliva.  

How often should I use it?

The use is very individual and regular users tend to get through about 3 to 5 boxes a week. But it can depend on a variety of factors, like personal taste, the nicotine effect you’re looking for, or whether you’re an ex-smoker. Only you know the right amount for you.

How to keep the product fresh?

Room temperature works great. Once you open the box though, it’s best to use it within 5 days, otherwise the product starts to lose flavour and nicotine effect.

What happens if you swallow the pouch?    

The pouches are not made for digestion, but if you do accidentally swallow the pouch, the ingredients we use are mostly natural. If you are feeling unwell though, you should probably get it checked out.

Can I use it at work?

Of course! All our nicotine pouches are small, discreet and smoke-free, which means they can be used anywhere – meeting your boss, at the bar, or on a plane.

About Our Products

Is this the same as Swedish snus?

Our products come in a pouch and contain nicotine that you place under your upper lip, so, in many ways they’re like Swedish snus. However, our products do not contain tobacco. That small, but very important difference, means that our pouches are fresh and less harmful to your health. 

What does 'Mini Dry' mean?

Mini Dry is a smaller portion size of nicotine pouches which enables a more discrete look. Dry pouches are also less runny than the regular moist versions.

Where are the products Haypp sells made?

Everything you purchase through the Haypp website is manufactured in Sweden.

Is this smokeless tobacco?

No. None of our products contain any tobacco.

Who's it for? 

Our products are meant for recreational use amongst adults (18+). The majority of our customers are adults who want a tobacco-free nicotine experience or are making the switch from tobacco products.

Order & Delivery

Where Does My Order Ship From? 

All orders on Haypp UK are dispatched from our warehouse in Milton Keynes. 

Can I Ship My Order to an Address Abroad?

No, we can only send orders within the UK. However, we do have local Haypp sites in Sweden, Germany and Austria. 

What Shipping Options Are Available?


There are four different shipping options available on Haypp UK:

  • Royal Mail 24 Tracked: Delivery 1 day after dispatch.
  • DPD Next Day: Delivery 1-2 days after dispatch.
  • DPD Saturday: Delivery on a Saturday.

Please Note: All orders that are sent via DPD require an adult signature upon delivery. If you are a first time customer, you will only have the option of DPD Next Day as we require an adult signature (as our products are intended for adults). When you enter your email and postcode in the checkout you will be able to see all the different shipping options available to you and the associated costs.

As soon as we have packed your items you will receive an email with delivery information and a link to Track and trace your parcel. You can also login to 'Your Account' on-site and find information about your delivery.

When Will My Order Be Dispatched?

If you order before 16:00 Monday-Friday, we aim to have your order packed the same day. If you place your order after this time or on weekends and public holidays, your order will be packed the next working day. 

How Can I Track My Order?

As soon as we have packed your items, you will receive an email with delivery information, a tracking number and a link where you can track your parcel. 

The Tracking Link is Not Updating...

Please note that it can take up to 48 hours for tracking links to show accurate tracking info after they are create. However, if it has been over 48 hours and there is still an issue, please contact our customer service team.


My Order Hasn't Arrived... 

It doesn't happen very often, but it can happen that packages take longer to be delivered. If you have not received your package within 7 business days since the order left the warehouse - contact us and we will look into what has happened. Make sure to have the order number ready when contacting customer service.  

I Received a Faulty Item...

If you think you have received a faulty item or are experiencing issues with a purchased item, please contact our customer service team - they can then assist you in resolving the problem and provide next steps. Remember to take a photo of the product so we can more easily help with your case. 

My Package Was Damaged During the Delivery...

We take precautions to try ensure your items arrive as expected, but sometimes damages can unfortunately happen. Please contact customer service as soon as you can after the delivery and they will be able to assist you. Make sure to take photos of the parcel and the damages. 

Can I Return Products on Haypp?

Yes, we accept returns.  In order to be able to make a return, you must ensure your return meets the following requirements. 

  • The item(s) must be unused and in the same condition as when you received it.
  • The item(s) must be in its original packaging.
  • You must notify us within 30 days of purchase that you intend to return an item.
  • Returned items must reach us within 14 days from the date the returns form is issued.

Please note that due to health and hygiene reasons, you cannot return any opened vape products, even if they are faulty. If you receive a broken or faulty vape, please reach out to our customer service team and they will be able to assist you.