Frequently Asked Questions About Nicotine Pouches and Vapes
Elf Bar in the Media
It has come to our attention that Elf Bar products have entered the UK with 3ml capacity e-liquid tanks.
Whilst the standard capacity of e-liquid tanks in many parts of the world is 3ml, the amount of nicotine liquid in a vape is legally limited in the UK to 2ml. Some batches of Elf Bar products have therefore been overfilled. The information to date only relates to the capacity of e-liquid in their tanks, not the nicotine level concentration.
It is of utmost importance that vape manufacturers comply with all relevant UK regulations. Haypp has been informed that they are engaging appropriately with relevant authorities. We are also seeking further dialogue with them on this matter.
We only sell compliant products!
Non-compliant products will be rejected and not published on the MHRA vape list. Where a registered vape is found to be non-compliant it will be removed from the published list and we will be informed by email.
You as consumer can also check our products with MHRA directly.
What's a nicotine pouch?
Nicotine pouches are small, white pouches which you simply put under your lip instead of going out for a smoke for instance. The product is 100% tobacco free.
How do I use nicotine pouches?
Nicotine pouches is exactly how you use snus, you simply open the can and put one under your lip and the nicotine will be absorbed through your gum.
What is Haypp?
We are one of the biggest resellers of nicotine pouches in the UK. Our products offer a satisfying, convenient, and more socially acceptable alternative to everyone who wants a safer kind of nicotine.
What does it contain?
Our products typically contain nicotine, fillers, pH adjusters, stabiliser, sweetener and flavours. Apart from nicotine, our ingredients are widely used in food products.
There's an issue with the product I ordered
Contact customer service and they'll make sure you are compensated. Remember to take a photo of the product and keep the it in case it should be sent back to the manufacturer.
Using Nicotine Pouches
Can you chew it?
No, our products are meant to be used by placing the pouch under your upper lip. Chewing or sucking our pouches just inhibits the performance.
How long does it last?
The effects of our pouches last roughly up to an hour. However, most users like to enjoy it for somewhere between 10 to 40 minutes.
Is it vegan?
Yes. All our products are made up of three ingredients: vegan fibre base, nicotine and flavouring. Our products are enjoyed with a clear conscience.
Why am I experiencing a burning sensation?
First-time users might experience a slight burn under the lip which will gradually reduce as the body’s oral system gets used to the product. Some flavors, such as lemon and mint can intensify this feeling. A way of reducing the burn is either to change position of the nicotine pouch or put it on the tongue for a while. You can also sip on a glass of water or spit out the excessive saliva.
How often should I use it?
The use is very individual and regular users tend to get through about 3 to 5 boxes a week. But it can depend on a variety of factors, like personal taste, the nicotine effect you’re looking for, or whether you’re an ex-smoker. Only you know the right amount for you.
How to keep the product fresh?
Room temperature works great. Once you open the box though, it’s best to use it within 5 days, otherwise the product starts to lose flavour and nicotine effect.
What happens if you swallow the pouch?
The pouches are not made for digestion, but if you do accidentally swallow the pouch, the ingredients we use are mostly natural. If you are feeling unwell though, you should probably get it checked out.
Can I use it at work?
Of course! All our nicotine pouches are small, discreet and smoke-free, which means they can be used anywhere – meeting your boss, at the bar, or on a plane.
About our products
Is this the same as Swedish snus?
Our products come in a pouch and contain nicotine that you place under your upper lip, so, in many ways they’re like Swedish snus. However, our products do not contain tobacco. That small, but very important difference, means that our pouches are fresh and less harmful to your health.
What does mini dry mean?
Mini dry is a smaller portion size of nicotine pouches which enables a more discrete look. Dry pouches are also less runny than the regular moist versions.
Where are the products we sell made?
Everything you purchase through the Haypp website is manufactured in Sweden.
Is this smokeless tobacco?
No. None of our products contain any tobacco.
Who's it for?
Our products are designed for recreational use, and for adults only. Most of our users are adults who want a safer kind of nicotine.
Order & Delivery
Where Does My Order Ship From?
All orders on Haypp UK are dispatched from our warehouse in Milton Keynes.
Can I Ship My Order to an Address Abroad?
No, we can only send orders within the UK. However, we do have local Haypp sites in Sweden, Germany and Austria.
What Shipping Options Are Available?
There are three different shipping options available on Haypp UK:
- Royal Mail 24 Tracked: Delivery 1 day after dispatch.
- UPS Express: Delivery 1-2 days after dispatch.
- UPS Standard: Delivery 3-5 days after dispatch.
However, if you are a first time customer, your order will be sent with DPD Next Day as we require an adult signature as our products are intended for adults. When you enter your e-mail and postcode in the checkout you will be able to see all the different shipping options available to you and the costs.
As soon as we have packed your items you will receive an e-mail with delivery information and a link to Track and trace your parcel. You can also login to Your account and find information about your delivery.
When Will My Order Be Dispatched?
If you order before 14:00 Monday-Friday, we aim to have your order packed the same day. If you place your order after this time or on weekends and public holidays, your order will be packed the next working day.
How Can I Track My Order?
The Tracking Link is Not Updating...
My Order Hasn't Arrived...
It doesn't happen very often, but it can happen that packages take longer to be delivered. If you have not received your package within 7 business days since the order left the warehouse - contact us and we will look into what has happened. Make sure to have the order number ready when contacting customer service.
I Received a Faulty Item...
My Package Was Damaged During the Delivery...
Can I Return Products on Haypp?
Yes, we accept returns. In order to be able to make a return, you must ensure your return meets the following requirements.
- The item(s) must be unused and in the same condition as when you received it.
- The item(s) must be in its original packaging.
- You must notify us within 30 days of purchase that you intend to return an item.
- Returned items must reach us within 14 days from the date the returns form is issued.
Please note that due to health and hygiene reasons, you cannot return any opened vape products, even if they are faulty. If you receive a broken or faulty vape, please reach out to our customer service team and they will be able to assist you.