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How to use

How do I use nicotine pouches?

You just put it under your upper lip.

If you're new to pouches, the first ones can be slightly uncomfortable since the nicotine inside of the pouches can produce a slightly burning experience under the lip. 

You can read more on how to use snus & nicotine pouches, on our guide.

Can I chew nicotine pouches?

No, our products are meant to be used by placing the pouch under your upper lip. Chewing or sucking our pouches just inhibits the performance.

For how long can I use a pouch?

The effects of our pouches last roughly up to an hour. However, most users like to enjoy it for somewhere between 10 to 40 minutes.

About Nicotine Pouches

What are Nicotine Pouches?

Nicotine Pouches are a tobacco, smoking and vaping free product, that allows you to consume nicotine without compromising the taste. You can read more on nicotine pouches or "tobacco free pouches" in our article.

How do nicotine pouches affect health?

If you're interested in how nicotine pouches affect your health in different scenarios, read more on nicotine and health in our article.

What are nicotine pouches different strengths?

At Haypp we offer you a great range of different strengths that we have categorized in 4 different segments. 

Different Nicotine Pouches Strengths

Less Intense:0-3 mg of nicotine per pouch
Normal Strong: 3-7 mg of nicotine per pouch
Strong: 7-9 mg of nicotine per pouch
Extra Strong: From 9 mg of nicotine per pouch and stronger. 


We always have free delivery options, otherwise see the price at checkout per shipping method.

Where is my order?

All of our orders are shipped from Bristol and normal size orders will be delivered within 1-3 working days. 

For the Standard delivery service, we use Evri and Royal Mail.


As soon as we have packed your items you will receive an e-mail with delivery information and a link to track and trace your parcel. You can also log in to Your account and find information about your delivery.

Can I buy nicotine pouches if I am under 18 years old?

We condone a strict age verification process in which the customer has to be physically present and show ID to receive their first order.


Should our delivery partner discover that the receiver is a minor, they can not legally distribute the parcel and it will be returned to Haypp. In this case, we will unfortunately have to charge £25 to cover the extra shipping costs.

What happens if I receive a damaged package?

This is unfortunate when it happens.

Please take a photo and contact our customer service. We will help you if any goods are missing.

What should I do if there is an issue with my product?

Contact our customer service and we make sure you are compensated.


Remember to take a photo of the product and keep it in case it should be sent back to the manufacturer.

Contact Us

Phone: +44 8000 489 014