Customer Service

Once your order has been packed, you will receive an email with a tracking link. You can also log in to your Haypp account to find more details about your delivery.

For more information about our shipping options and estimated delivery times, please visit this link. 

To place an order, you must be 18 years or older. Age verification is required at checkout, and the cardholder must also be at least 18.

We use Yoti for age verification. During checkout, you will be automatically redirected to Yoti, where you will complete verification via a facial scan. If you appear close to 18, you may be asked to upload a photo of your ID for verification.

If you need assistance with the age verification process, please contact our customer service team.

To cancel your order before it is shipped, call us immediately during our opening hours. Due to fast order processing, orders that have already started packing cannot be canceled.

If your package has already shipped, you will need to collect it first and then return it according to our Terms & Conditions.

Please note:

· Shipments remain at the pickup point for 7–14 days before being returned to us.

· Orders cannot be modified once placed—only full cancellations are possible.

If you receive a defective product, do not discard it. Contact our customer service team as soon as possible via email or phone.

To process your claim, we require:

· Photo documentation of the issue.

· Your order number.

· A short description of the defect.

All payments are securely processed via Klarna. You can choose from the following payment options:

· Invoice

· Card payment