Frequently asked questions about Nicotine Pouches

We are Sweden’s biggest reseller of nicotine pouches.  Our products offer a satisfying, convenient and more socially acceptable alternative to everyone who wants a safer kind of nicotine.

It’s easy. As our products are completely smoke-free, they can be used anywhere. Just pop the pouch under your lip and the nicotine will be absorbed through your gum. 

The effects of our pouches last roughly up to an hour. However, most users like to enjoy it for somewhere between 10 to 40 minutes.

Contact customer service and they'll make sure you are compensated. Remember to take a photo of the product and keep the it in case it should be sent back to the manufacturer.   

Our products are designed for recreational use, and for adults only. Most of our users are adults who want a safer kind of nicotine.

The use is very individual and regular users tend to get through about 3 to 5 boxes a week. But it can depend on a variety of factors, like personal taste, the nicotine effect you’re looking for, or whether you’re an ex-smoker. Only you know the right amount for you.

Our products typically contain nicotine, fillers, pH adjusters, stabiliser, sweetener and flavours. Apart from nicotine, our ingredients are widely used in food products.

No, our products are meant to be used by placing the pouch under your upper lip. Chewing or sucking our pouches just inhibits the performance.

Of course! All our nicotine pouches are small, discreet and smoke-free, which means they can be used anywhere – meeting your boss, at the bar, or on a plane.

Room temperature works great. Once you open the box though, it’s best to use it within 5 days, otherwise the product starts to lose flavour and nicotine effect.

The pouches are not made for digestion, but if you do accidentally swallow the pouch, the ingredients we use are mostly natural. If you are feeling unwell though, you should probably get it checked out.

Everything you purchase through the Haypp website is manufactured in Sweden.

Our products come in a pouch and contain nicotine that you place under your upper lip, so, in many ways they’re like Swedish snus. However, our products do not contain tobacco. That small, but very important difference, means that our pouches are fresh and less harmful to your health. 

No. None of our products contain any tobacco.

Yes. All our products are made up of three ingredients: vegan fibre base, nicotine and flavouring. Our products are enjoyed with a clear conscience.

Yes. Our containers are made out of polypropylene and the rolls of boxes are mostly shrink-wrapped in polyethylene. At combustion, only carbon dioxide and water remains from these plastics.

Yes, as soon as we have packed your items you will receive an e-mail with delivery information and a link to Track and trace your parcel. You can also login to Your account and find information about your delivery.

This is unfortunate when it happens. Please take a photo and contact customer service. They will help you if any goods are missing. 

All of our orders are shipped from Sweden and normal size orders will be delivered within 5 working days. Once your order is packed we´ll send you an e-mail with tracking information.

For the Standard delivery service we use UPS and local European mail providers.

Update 2020 - Due to the corona virus there might be some delays depending on your country's situation and quarantine routines. 

We condone a strict age verification process in which the customer has to be physically present and show ID to receive their first order. Should our delivery partner discover that the receiver is a minor, they can not legally distribute the parcel and it will be returned to Haypp. In this case, we will unfortunately have to charge 25 € to cover the extra shipping costs.

Contact customer service and they'll make sure you are compensated. Remember to take a photo of the product and keep the it in case it should be sent back to the manufacturer.