Customer Service

Using nicotine pouches is very straightforward – just crack open a can and pop a pouch under your top lip.

If you're not so familiar with nicotine pouches, you may experience a slight tingling or burning sensation as the nicotine is released and absorbed through the mucous membranes in your mouth. This will ease over time.

You can read more on how to use snus & nicotine pouches over in our blog, Nicopedia.

No! All nicotine pouches are intended to be placed under your top lip and left there. You may wish to gently manoeuvre the pouch from side to side with your tongue to release more nicotine/flavour, but chewing and/or sucking them will just inhibit the pouch's performance and may make you feel ill.

Nicotine pouches are a tobacco-, smoke- and vapor-free product that allows you to consume nicotine discreetly, without compromising on flavour. Originating in Sweden, they are similar to snus, but belong in their own distinct category. Get to know both in our handy Nicopedia guide!

Everybody should know what they are putting into their body. If you're interested to learn more about how nicotine pouches can affect your health in different scenarios, you can read more about potential side effects over on our Nicopedia blog. There are lots of helpful articles there, including some medical Q&As.

Remember that products sold on the Haypp website are not suitable for use by persons under the age of 18; pregnant or breast-feeding women; persons who should avoid using nicotine products for medical reasons; persons with an unstable heart condition, severe hypertension or diabetes.

All Haypp orders are shipped from our warehouse in Milton Keynes and "normal sized" orders are typically delivered within 1-3 working days. 

In the checkout stage, you will also see the latest time of purchase to qualify for same-day shipping. This is usually by 16:00, but it can differ from carrier to carrier.

For the Standard delivery service, we use DPD and Royal Mail.

As soon as we have packed your items, you will receive an email with delivery information and a link to track and trace your parcel. You can also log in to your Haypp account and find more detailed information about your delivery.

We have a strict double age verification process, both on-site and in-person, as you must present ID to receive your order.

Our delivery partners cannot legally distribute packages to minors (under 18), so if that is the case, your package will be returned to Haypp at an extra cost of £25.

This does not happen often, but is unfortunate when it does.

In the case of receiving a damaged package, please take a photo of it and contact our Customer Service team immediately. We are on standby Monday to Friday from 8am-3pm and will do our best to resolve the issue for you.